Protect technician time
Move specialized load-bank work away from the bench space and schedule of a general generator team.
SERVICE / 03KAUFMAN, TEXAS REPAIR SHOP
Shop-Based Repair & Shipping
Send the unit. Keep your operation moving.
MPR’s Kaufman repair shop gives commercial load banks a dedicated path for intake, documented diagnosis, authorized repair, functional testing, and return.
Dedicated Repair Capacity
A practical home for backlog, overflow, and difficult units.
Shop-based service lets your technicians stay focused on current generator work while MPR gives the load bank concentrated diagnostic attention.
It also creates an option for customers beyond the immediate field-service area: coordinate a shipped-in repair rather than waiting for specialized support to travel to the unit.
Start with one unit
Branches and fleets can evaluate the process with a difficult or time-consuming trial unit.
Coordinate across regions
Commercial equipment can be received from outside the local field-service area when shipment is practical.
Shop Intake Process
Know the handoff before the equipment leaves your facility.
Do not ship equipment without coordinating with MPR first. Unit size, access, loading needs, timing, and the reported problem all matter to a safe and useful intake plan.
- 01
Send equipment details
Share the model information, reported fault, location, approximate dimensions or weight when available, and clear photographs.
- 02
Plan the handoff
Coordinate delivery, customer-arranged freight, or another agreed intake method before the equipment moves.
- 03
Document receipt and condition
Review the received unit and establish the starting condition for diagnostic work.
- 04
Diagnose and quote
Trace the reported problem and provide findings with a proposed repair scope for authorization.
- 05
Repair and functionally test
Complete approved work and test within the equipment and shop conditions available.
- 06
Prepare the return
Document the work and coordinate pickup, delivery, or return shipment by agreement.
Before Shipping or Delivery
Coordinate first. Package for the equipment.
MPR will confirm the intended intake path before shipment. The equipment owner or carrier remains responsible for suitable packaging, securement, freight handling, and compliance with applicable shipping requirements unless another arrangement is specifically made.
- Confirm the unit and reported condition with MPR
- Agree on intake timing and receiving instructions
- Photograph the equipment before it leaves
- Protect controls, openings, panels, and loose components
- Retain freight and tracking information
Clear Scope Control
Diagnosis first. Authorization before repair.
01Inspect
02Quote
03Authorize
04Repair
05Test
Plan the Intake
Have a unit ready to leave your backlog?
Send equipment details and photographs before arranging freight or delivery. MPR will help establish the right intake plan.
Request Shop-Based Service Call (903) 497-4000